Updated 11th of September 2017.

  1. INTRODUCTION
    1. Translatioo ApS (hereinafter “Translatioo”) facilitates purchases and sales through the website translatioo.com. Translatioo’s main activity is to provide a marketplace or platform, on which physical or legal persons (hereinafter “The Customer) can find translators (hereinafter “The Translator”), which will provide translations, proofreading, or related Services.
    2. When a Party uses translatioo.com or uses Services provided by Translatioo, The Party accepts the following Terms and Conditions.
    3. These Terms and Conditions regulate both The Agreement between 1) Translatioo and The Customer, and 2) The Customer and The Translator.
    4. These Terms and Conditions have, unless otherwise agreed, precedence in relation to any of The Customer’s or The Translator’s general terms or conditions.
  2. PRICING
    1. The Customer is obligated to provide information about the scope of the assignment prior to entering into an Agreement. The Customer is obligated before the conclusion of The Agreement to inform Translatioo in advance in writing of any special conditions for the completion of the assignment, including with regard to specific requirements for the terminology, legal language etc.
    2. Prior to commencing work, The Customer receives a quote or an order confirmation, indicating the price of the Service. Unless otherwise specified, prices are excluding VAT. If it is not possible to quote a fixed price, Translatioo will specify the basis for the price calculation.
    3. The price is calculated with respect to the involved Translators specialized knowledge and experience, the complexity of the assignment, and the wordcount of the assignment.
    4. For matching The Customer with a suited Translator, Translatioo is entitled to a fee of 15,00 pct. of the calculated price cf. clause 2.3.
    5. Fees related to payment, including credit card fees, bank transfer fees, etc., are paid by The Customer.
    6. Fees cf. clause 2.4. and 2.5. are not included in the price calculation.
  3. MATERIAL
    1. Unless otherwise agreed, The Customer is obligated to supply material digitally in one of the following ways: Pure text file (ASCII format), PDF file, image file (JPEG, PNG, and GIF are accepted), Microsoft Word document, or unencrypted e-mail.
    2. It is the responsibility of The Customer to ensure that the Material is supplied in a format that can be opened by Translatioo and without the use of special plugins or similar.
    3. If The Customer, after the conclusion of The Agreement, then has changes to the Material, including in relation to scope, Translatioo is entitled to regulate the agreed price and postpone the time of delivery. The Translator is not, however, obligated to accept changes to the Material that are received after entering into The Agreement.
  4. ERRORS, OMISSIONS, AND LIABILITY
    1. If The Customer finds errors or defects with the delivered Service, complaints must be made to Translatioo immediately and be received by Translatioo no later than 10 days after the delivery of the Service. Submission of a complaint shall under no circumstances exempt The Customer from their immediate payment obligations.
    2. Translatioo is not liable for any error, omission or defect with the delivered translation or Service. The Translator enters into an Agreement directly with The Customer. Any claim coming from an error, omission or defect with the delivered translation or Service can only be made towards The Translator.
    3. The Translator’s liability for damages is at all times limited to an amount equal to their total fee. However, the maximum liability in all cases can maximum amount to DKK 3.000.
    4. Translatioo’s liability for damages is at all times limited to an amount equal to the fee cf. clause 2.4. However, the maximum liability in all cases can maximum amount to DKK 1.000.
    5. The delivered Service may only be used for lawful purposes. Translatioo or The Translator cannot be held liable for any loss incurred as a direct or indirect result of deficient or delayed translations or Services etc.
    6. It is the responsibility of The Customer to check the translation in so far as the Material or Service is expected to have farreaching health, economic, political, social or human consequences, just as The Customer shall duly notify Translatioo of such potential consequences before the conclusion of The Agreement. However, Translatioo and The Translators maximum liability is in all cases limited to the amount cf. clause 4.3. and 4.4.
  5. CONFIDENTIALITY
    1. All Translators are subject to a duty of confidentiality with respect to the translation and proofreading assignments they carry out.
  6. INTELLECTUAL PROPERTY RIGHTS
    1. The Customer guarantees that The Customer possesses all the necessary rights to the Material that shall be translated. Translatioo and The Translators must thus be held indemnified for any claim that may arise as a result of The Customer’s failure to hold the necessary rights to the Material.
    2. Translatioo, The Translator, or who Translatioo appoints here, grants access to make any reproduction of the Material to the extent that it is necessary for the proper completion of the assignment.
    3. Translatioo retains copyright to any Service made by Translatioo or one of The Translators unless otherwise agreed. The Customer is obligated to comply with and respect the copyright authorship, including clear source acknowledgement.
  7. INVOICING AND PAYMENT
    1. Translatioo invoices electronically. If The Costumer wants a paper invoice sent, Translatioo can charge an administration fee of up to DKK 100. Customers must pay the total fee, cf. clause 2.2. – 2.6., in advance.
    2. Submission of a complaint shall under no circumstances exempt The Customer from their immediate payment obligations.
    3. The Translator will be eligible to withdraw The Translator’s fee once the 10 day complaint period, cf. clause 4.1., has passed, and only in so far that Translatioo has not received any complaints from The Customer.
    4. The Translators are solely responsible for reporting and paying taxes according to the received fees.
    5. In the case of received complaints cf. clause 7.3, Translatioo is not obligated to return any received fees, cf. clause 2.4 and 7.1.
  8. OTHER PROVISIONS
    1. The Customer is obligated to not directly contact The Translators for the purpose of ordering translations, proofreading, or related Services.
    2. This obligation terminates 6 months after the end of The Customer’s most recent translation or proofing Agreement entered into through Translatioo. Violation of this provision may result in liability for damages.
    3. Translatioo reserves the right to read any correspondence between The Customer and The Translator, and to use this data freely. Both The Customer and The Translator accepts that Translatioo shall have access to any correspondence between the parties.
  9. GOVERNING LAW AND JURISDICTION
    1. These Terms and Conditions will be governed by and construed in accordance with the laws of Denmark.
    2. Any dispute arising under this Agreement may only be brought before the City Court of Copenhagen as first instance.
    3. Clause 9.1. and 9.2. is valid both between 1) Translatioo and The Customer, and 2) The Customer and The Translator.